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General terms and conditions of sale

General terms and conditions of sale

1. General notes
These General Terms and Conditions of sale govern the sale of services through the website www.premiaterme.com under the heading "shop", "buy", "give".
By purchasing on the site the buyer declares to know and accept the present general terms and conditions of sale.


2. Contract
The contract between Terme Premia Srl and the buyer should be considered final once the order of payment is accepted by Terme Premia Srl
By placing an order, the buyer declares:
• to being a consumer as per art. 3 of the Consumer Code;
• to being of age; that the data provided by him/her for the execution of the contract is correct and true;
• to have read all of the information provided to him/her during the purchase procedure and to accept, in full, the general terms and conditions of payment specified in the purchase procedure.
The contract is finalised upon receipt of payment by the customer.
In case of non-acceptance, for any reason, of the order, Terme Premia Srl guarantees timely communication to the buyer via the appropriate means.


3. Prices and terms of payment
Prices are quoted in Euros, including VAT, and are those in effect at the time of purchase.
Terme Premia reserves the right to change the prices of its online services at any time without notice.
Buyers may choose from the following payment methods:
• Credit card (Visa, Marstercard, American Express, etc.)
• Paypal
• Bank transfer
Purchases with Credit Card and Paypal can be made exclusively using the online shop.
For purchases made by bank transfer payment, a purchase request e-mail must be sent to the address info@premiaterme.com


4. Right of withdrawal
As provided by Legislative Decree no. 206/05, the customer is granted the right to withdraw from the contract. The right of withdrawal, which provides for the possibility for the consumer to return the voucher purchased and to obtain the repayment thereof, is provided only in favour of the physical persons who, in the contract, acted for purposes other than for the eventual turnaround of business or professional activities. The customer can exercise the right of withdrawal within 10 working days of purchasing the voucher, without having to justify the reason and without having to pay any penalties.
The buyer who intends to withdraw from the purchase must give prior notice via email to the address info@premiaterme.com, the communication must include all the identifying elements of the order.
Terme Premia Srl will refund the sum paid to the consumer, as stated in the order.


5. Information about the vouchers
Vouchers are valid and usable within 12 months from the date of purchase. The expiration date is indicated on the voucher.
The service must therefore be used within no more than 12 months from the date of purchase of the voucher. (end of month)
Some coupons may a have lower usage period than the standard 12 months (promotions). Any special conditions are always indicated on the voucher itself.
After this period, you lose the right to use the voucher and you will not be entitled to any refund.
The voucher is not nominal and is transferable.
The voucher is convertible into the corresponding economic and can be spent on services and entrances different to what is specified on the voucher.
At the time of delivery of the service, the customer must present the voucher in paper or electronic form.
If the service provided for by the voucher requires the reservation, this must be done in reasonable advance by contacting Terme Premia Srl at +39 0324 617210 or by e-mail at info@premiaterme.com


6. Protection of personal data
For policies and procedures related to the protection of personal data, please refer to the relevant information at www.premiaterme.com


7. Online dispute resolution
Settlement of online disputes pursuant to EU Regulation no. 524/2013: Online Consumer Dispute Resolution Platform (ODR) of the European Commission


8. Other business
Any dispute relating to the interpretation or performance of these general terms and conditions or the contract resulting from online purchase will be resolved exclusively by the Tribunal of Verbania.